Tuesday, May 24, 2011

Post Pre-Sale FAQs

I haven't the foggiest idea where this came from.
Due to the overwhelming backlog of emails received over the past couple of days, we are unable to answer them in a timely manner at this point. Many of you have the similar questions, so to better expedite the proper information we have made a list of common concerns/ questions.


Please read below for the information that pertains to you. If you have a legitimate question which was not addressed in this email you are welcome to email us again, please be patient, this is a manual process.


I logged in today for the CANADA pre-sale but the Canada tickets never appeared.
Sorry, due to unforeseen circumstances the Canada Pre-sale was re-scheduled for May 25th at the same time slots as previously advertised.


Please read the announcement here:
http://www.pearljam.com/news/alpine-val ... our-update


I was online right at the posted pre-sale time and was unable to get through. What’s happened?
Over the past few weeks out IT staff has been diligently prepping the servers for the PJ20 and Canada Tour’s anticipated heavy traffic load. Part of this process included moving our servers over to amazon.com’s soundcloud. PETE this is where I’ll need you to come in.


What does “temporarily out of stock” mean?
It means the tickets have all been placed in shopping carts.


My tickets have been in my cart since yesterday, can I assume I have tickets?
If you were unable to complete the order you do not have tickets.


I submitted my credit card information, clicked submit, and the page went blank/error message/ etc. Did I get tickets?
Please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.


I see a pending charge / no charge / my charge disappeared on my card statement. Do I have tickets?
No card have been charged yet, however the funds should be pending payment. Each bank process’s card slightly differently and with different time lines. Please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.


I did not get my email confirmation. Do I have tickets?
Our email confirmations are automatically generate once an order is submitted. Often email providers flag these auto generated emails as spam and either route them into your junk mail folder, or delay delivery on them. To confirm your order went through please login, go to the Goods page, click on Orders. If you can see your ticket order in your account you have tickets.


For those of you who have written in simply to provide kind words of encouragement to the Ten Club staff, we thank you all.


Best regards,
10c

1 comment:

  1. such bullshit....i had tickets in the basket 3 times yesterday and once today and the site crashed everytime i clicked checkout, and now i got that email sent to me as an auto reply when you send an email to them

    i have completely lost faith in the fan club....between last tour and this event i have been screwed out of tickets because of there weak server. they new hundreds of thousand of fan clubs memebers would be hitting the sit all at once and they thought it would be fine to keep it as is for a once in a lifetime event

    now i get to not get any tickets through live nation because they will be all sold out to scalpers when they go on sale for the public then i they expect me to go on stub hub and have my wallet raped

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