Tuesday, May 24, 2011

A Strong Pledge from the Ten Club

Strong words from the Ten Club, promising a better ticket system for the future:
Since the Alpine on-sale began, we have sold a little over 17,000 tickets (a mix of lawn and reserves for September 3/4) via the Ten Club. More than half of the sales took place today. We have now officially sold out of all of those tickets, travel packages and expo packages.

We know it was a rough ride for everyone this time around. “Sorry” feels a little light given the amount of time you all spent waiting out our ticketing system, but we are. Deeply.

Clearly, the new system is broken and slow. However, we need to get through the Canada on-sale tomorrow. Once we get through that, we will IMMEDIATELY begin building a new, state-of-the-art system to avoid ever putting you through the pain-in-the-ass-ness of yesterday.

That’s our promise to you.

Sincerely, Ten Club


  1. I think we all know how heart felt this apology is. My husband and I can't make the AV/PJ20 show, so we didn't deal with the frustration, but I can understand the anxiety felt by other fans. I'm guessing there are some 10C members out there who owe you guys an apology for being a-holes. I appreciate that you take responsibility and that you have a plan for action. That's all anyone can ask. xoxo

  2. I'm not even trying this time around, but after the hours lost for EV and last year's tour. Thank you.

  3. I think its great if they are serious about getting this process fixed once and for all. However, I'll believe it when I see it. Honestly, I've probably renewed my membership for the last time. If I can't get tickets and they don't put out Deep anymore and they don't release fan club singles anymore, really, what's the point? I'll give them one more chance to get this right, as insignificant as I am.