I've had great customer service when I've contacted 10C in the past. I recently moved out of state, and I had already ordered Backspacer. I e-mailed them politely to ask if they could change my shipping address. They updated my vinyl shipping but said the Backspacer CDs have already been packaged and ready to ship (!!!), but the guy dug through them and found mine and changed the address. That's great service right there.