Tuesday, December 20, 2011

Top Ten Pearl Jam Moments of 2011, #9


Ten Club ticket pre-sales have not been a positive highlight for Pearl Jam recently, and this December their problems came to a head.  Fan club members trying to attend Pearl Jam’s Destination Weekend in September experienced this first hand when they took off work and spend two days refreshing the Ten Club’s ticket page.  Their troubles even spawned a new (but now defunct) PJF5 website and t-shirt (F5 is the keyboard shortcut for refreshing your Internet browser).

When the Canadian pre-sale tanked the next day and fan club members who saw their dues doubled in 2011 expressed their rage toward Ten Club Manager, Tim Bierman, who issued a public mea culpa and begrudgingly handed the pre-sale over to Ticketmaster. The Ten Club promise to fans, “we will IMMEDIATELY begin building a new, state-of-the-art system to avoid ever putting you through the pain-in-the-ass-ness of yesterday.”

It looked like Pearl Jam was sticking to their promise when a European Tour was announced earlier this month utilizing experienced third-party ticket retailer, Crowd Surge, for the Ten Club pre-sale.  Unfortunately, as quickly as the sale began, it failed.  European fans were stuck helplessly refreshing their browsers to no avail.  The next day, the Ten Club announced that they and Crowd Surge had identified the problem as a saboteur who was apparently over-loading the system and causing it to crash. Due to time constraints, the only option was to release the Ten Club tickets into the general sale.

Will Pearl Jam be able to track down their malicious hacker?  It is likely that we won’t find out before 2012, but here’s hoping that with an album on the way, Ten Club ticketing comes out on top and wins us back.